We pride ourselves in being competitively priced and offering value to our clients.  We will always provide you with a variety of treatment options so that, together, we can decide the right course of treatment for your pet, you and your budget.  Payment is required on the day of consultation please.    Please feel free to call us at the clinic for a quotation on any service.

Surgery

For all surgical cases, you will be provided with an itemised quotation prior to the surgery.  This quotation may be a range of the approximated cost.  Often it can be difficult to know exactly what surgery is required and how long it will take until the procedure has actually commenced.   At the time of admission, the veterinary nurse will discuss the financial estimate and can answer any queries or concerns you may have.  Please be aware that full payment is required at the time of discharge.   For all surgical procedures, a SMS confirming your scheduled surgery time will be sent to you the day prior to your surgery.  Brighton Veterinary Hospital performs surgery Monday-Friday and there are a limited number of surgery admissions each day.  In the event you cannot attend your appointment, please contact the clinic at your earliest convenience.  A fee may be incurred for non-attendance.

Payment Options

We accept Visa and Mastercard and Eftpos facilities are available (no cash out).

We also offer Openpay.  Openpay is a third party credit facility that can be applied for via your Smartphone.  Please visit the Openpay website or view the brochure for further information on this payment option.  Please note that the credit terms that are available through this facility will be dependent on your personal circumstances and an initial deposit is likely to be required at the time of your veterinary visit.  Please contact OpenPay directly to discuss your personal situation.  Vetpay is an alternative third party credit provider that Brighton Veterinary Hospital utilises.  Please see their website for further information on this service.  Please be aware that for all OpenPay and Vetpay transactions, the minimum spend is the cost of a standard veterinary consultation.

We apologise in advance for not accepting cheques or facilitating an account.

Returns

Medication cannot be returned for credit or refund.  Strict legislative controls are in place to regulate the manufacture and storage of medicines in the pharmacy environment.  Once the medication has left the hospital, the storage conditions of the medication cannot be guaranteed and it is possible the product could be tampered with. Therefore, we cannot accept return of any dispensed pharmaceutical products.  We thank you in advance for your support in this matter.

Pet Insurance

We understand at BVH that an unexpected veterinary expense can place a lot of stress on pet owners. Pet insurance can help to relieve some of that stress through assistance in covering the costs of your veterinary bill.

The process of choosing an insurance policy can be tricky and confusing as there are many different companies that offer pet insurance and they each have different policies.  Usually waiting periods apply and they will not provide cover for any pre-existing illness.

We cannot recommend one insurance company over another, but in our experience, the questions you should ask of the insurance company include the following;

  • For what percentage of vet bills will I be reimbursed?
  • Will I be reimbursed for preventative health visits or only illness visits?
  • Do I have an option of accident-only cover vs accident and illness cover?
  • How much excess will I need to pay in the event I make a claim?
  • How much of the veterinary bill will I have to pay for vs how much will the insurance cover? (typically, insurance companies will pay 70% of the bill)
  • What is the length of cover and will my policy premium change as my pet gets older?
  • What exclusions apply to the policy?

Please be aware that pre-existing illnesses are likely to be excluded from any policies.  For example, if your pet is seen for lameness early in its life, then it is likely that any insurance policy will not cover future costs relating to this issue.   For this reason, if you are planning on taking our pet insurance, it is important you do this early in your pet’s life so there are no pre-existing conditions.