What is the Online Pet Portal?

The pet portal is an online functionality that will allow you to access and update both your personal details and also your pet’s details.   You can add photos of your fur babies, make appointments, view your pet’s vaccination details and add new pets.  In the event you do update your contact details on the pet portal., these changes will be automatically updated on the database in the clinic.

The pet portal’s functionality is best accessed using Google Chrome.  Unfortunately, the platform doesn’t perform as well when accessed through Safari.  This will mean if you are accessing the website through an Apple phone you will need to utilise the Google Chrome app to access our website.

When you initially register on the pet portal, you will be asked to enter your details including your email address, mobile number, and address.  You will also be prompted to set a password.  The contact details you enter during this registration process are important and they must match with the details that are recorded on the pet’s record.  In the event your pets do not appear on your portal, it will be because the information is not matching to the records that we hold in the clinic.  Please contact the hospital for further assistance to set up your online access.

One of the great features of the pet portal is that you can make online bookings.  Online bookings are available for all veterinarian consultations and nurse consultations.  The booking platform provides you with the option to select your preferred veterinarian or if you are happy to see any one of our fabulous team then the platform will also allow you to perform a more general search.  Unfortunately, surgery bookings are not able to be booked online.  You will also be able to view your upcoming appointments in your pet portal.