COVID Update – January 2022
The Brighton Veterinary Hospital is still open however our waiting room is closed and we are requesting all clients to either wait outside or in their vehicle. Please call the clinic on 8296 4300 to notify us of your arrival.
For BVH to continue to offer services we need to ensure that our team remain healthy. Internal protocols have been put in place but we also ask the following of our clients:
- To limit visits to ONE person per animal in both reception and consultation
- Clients to be in the building for less than 20 minutes
- To maintain a distance of 1.5m from staff and other clients
- To please use the hand sanitizer at the front desk on arrival and departure.
- To contact the clinic and pre-order medication, food, worm or flea preparations in advance to enable rapid collection
- To please not pay in cash. We would prefer “Pay wave” payment and prepayment for repeat medications where possible
Clients in SELF-ISOLATION:
- Who has tested Positive to Covid-19
- Who are in self-isolation due to contact with Covid-19 positive person
- Experiencing symptoms
- Or If you have travelled Overseas in the last FOURTEEN DAYS
Then you are REQUIRED by law to notify the staff BEFORE you enter the practice.
If your animal requires urgent attention, please consider if a family member or friend can assist you. This may include collecting medication on your behalf. If that is not possible then remain in your car till the practice can see you in isolation.
Thank you for your understanding and cooperation. We will continue to monitor the situation at BVH. It is our priority to ensure our clients and staff’s safety and wellbeing. We will continue to closely monitor the Government guidelines.
With very best wishes from the BVH team
Frequently Asked Questions
What if I have a face mask exemption?
If you have a face mask exemption or prefer not to wear a mask then please call us before your appointment, so we can facilitate a client free consult for you and your pet.
What is a client free consult?
A client-free consult is an appointment whereby the client will call us on their arrival to the clinic (from their vehicle) and a nurse will come and collect the pet from outside of the clinic.
To ensure an efficient process, the clinic will confirm contact details (the phone you have with you on the day) and will also collect a vehicle description, when you telephone the clinic on your arrival. Please be ready with this information.
The veterinarian will then contact the client via telephone to discuss your pet’s condition.
We will facilitate payment over the phone with a credit card after the consultation has been completed.
What if I am nervous about visiting public places and would prefer not to come inside the clinic?
We will happily organise a client free consult for you. Please call ahead of your scheduled appointment so this can be arranged.
Are there any special provisions for end of life situations?
Yes, for end of life situations, please speak with the nurse ahead of the appointment who can discuss this with you and we can ensure a few members of the family can be together with your pet during this appointment.
Why are you making these changes?
We have made these changes in response to the South Australian border opening and the increased likelihood of COVID cases in our community. We have also implemented these processes in response to the SA Health Guidelines issued for “Essential Services” which includes Veterinary Services.
All of our processes are based on risk mitigation strategies and trying to firstly reduce the liklihood of a COVID contact situation and secondly to reduce the risk of transmission in the event a staff member or a fellow client is exposed to a COVID case.
If I have 2 pets, can I bring along more than 1 person to the appointment?
No, unfortunately only 1 visitor can attend the clinic with your pets. This is to ensure we can meet the social distancing guidelines inside the clinic. If you need help with a second animal, please call us on arrival and a staff member will happily assist you.
If I have young children, can they attend the clinic with me?
Children under the age of 12 years of age can attend with a parent. Children over the age of 12 years of age will be considered an additional client hence cannot attend with a parent except in an end of life situation.
What are you doing as a clinic to manage COVID?
To keep you safe whilst in the clinic, please be assured that all staff will wear masks 100% of the time during client interactions. We have also increased the cleaning of high touch areas. The staff of the clinic are 100% the first dose vaccinated and are very close (>90%) to being 100% double dose vaccinated.
The clinic has also increased appointment availability on a Saturday to provide greater flexibility with appointment availability.
Our nursing team are also conducting pre-appointment screening for all appointments to keep everyone safe.
What happens to Puppy School?
Puppy classes will be limited to 1 visitor per puppy to ensure we can adhere to social distancing. Face masks must also be worn for the duration of the time in the clinic.
Can I still come into the clinic for an emergency appointment if I am unwell?
In the event, you are displaying cold or flu-like symptoms or you have been in contact with a person in quarantine, we will happily organise a client free consult with you.